Hotel departments & AI governance
One Agent.
Every Hotel Department.
Zoya standardizes front office, reservations, housekeeping, and F&B—one AI assistant, shared property knowledge, and centralized governance from lobby to back of house.
// The Cost of Silos
The ROI Engine.
An investment of $100K in Zoya has the potential to save a recurring cost of $1M per year across your property. Drag the slider to model your staff.
Annual Net Savings
$900,000
ROI: 900% · 25,000 hours reclaimed annually
| Staff Across Departments | 100 |
| Hours Saved / Day (per staff) | 1 |
| Operating Days / Year | 250 |
| Hours Saved / Year (per staff) | 250 |
| Total Hours Saved (property) | 25,000 |
| Target Savings | $1,000,000 |
| Blended Labor Rate | $40/hour |
| Investment Cost | $100,000 |
| Net Savings | $900,000 |
| ROI | 900% |
// The Property Lattice
Centralized governance across every property, department, shift & guest request.
Zoya is the central nervous system for your hotel operation. Front office, housekeeping, F&B, and engineering share one AI agent and one source of truth ; dive from the portfolio view down to a single guest request.
Meridian Hospitality Group
depth: 0
8 Properties
Grand Meridian Resort
Housekeeping
Request HK-2847 · Room 412
node // group
Meridian Hospitality Group
All properties, all departments, all shifts ; governed from one AI agent.
// One Agent in Action
One request replaces the entire handoff ritual.
zoya eliminates radio calls, duplicate PMS entries, manual task creation, and department silos ; one AI agent routes the request, loads the SOP, and notifies the right team.
$ zoya route --request HK-2847
→ resolving guest request…
→ department: Housekeeping
→ room: 412 · priority: urgent
→ pms: Opera Cloud
✓ staff notified
✓ task created
✓ SOP loaded
$ zoya open ops
✕ call housekeeping on radio
✕ log request in separate task system
✕ look up room status in PMS manually
✕ email supervisor and wait for confirmation
✕ chase updates across three departments
$ zoya open ops
→ loading property ops dashboard…
→ syncing PMS, tasks, and department queues
✓ dashboard ready
→ HK-2847 visible across Front Office & Housekeeping
✓ live status synced
Ops Dashboard
live queues · department sync · guest context
zoya route --request HK-2847
Route a guest request to the right department
zoya open ops
Open the live property operations dashboard
zoya switch --dept housekeeping
Switch agent context to any department instantly
// Department Coverage
One agent. Every department.
Zoya automates workflows across typical hotel departments ; routing requests, loading SOPs, and keeping every team in sync from a single AI agent.
Check-ins, late checkouts, guest complaints, and VIP arrivals ; routed with full PMS context.
Booking changes, upsells, group blocks, and rate inquiries ; synced across CRS and PMS.
Room turns, rush cleans, amenity requests, and inspection queues ; auto-assigned and tracked.
In-room dining, banquet prep, dietary notes, and outlet staffing ; coordinated with guest profiles.
Appointment booking, therapist scheduling, and treatment preferences ; linked to guest stay data.
Lead follow-ups, event proposals, and guest segmentation ; powered by unified property knowledge.
Folio reviews, billing disputes, and revenue reconciliation ; with audit trails across departments.
Maintenance tickets, HVAC alerts, and preventive schedules ; prioritized by guest impact.
Rate decisions, demand signals, and comp-set analysis ; informed by live operational data.
zoya route --request HK-2847
Route a guest request from front office to housekeeping with room context and SOP.
zoya switch --dept front-office
Switch the agent to front office workflows, policies, and guest communication templates.
zoya switch --dept housekeeping
Load housekeeping room queues, turn standards, and inspection checklists.
zoya switch --dept f-b
Activate F&B menus, dietary rules, and outlet service workflows.
zoya open ops
Open the live property dashboard with cross-department queues and guest context.
zoya list departments
List all configured departments, shifts, and active staff assignments for the property.
// Advantages
Hundreds of hours reclaimed. Every month.
If 100 staff across departments save 1 hour daily at $40/hour, that's 25,000 hours and $1M saved per year ; a 900% ROI on a single $100K investment in one AI agent.
01
Eliminates Manual Handoffs
No more radio calls, duplicate log entries, or chasing updates across front office, housekeeping, and engineering.
02
PMS-Aware Routing
Stop re-entering guest and room data ; Zoya reads Opera, Mews, or your PMS and routes requests with full context.
03
SOP & Task Automation
Automated task creation, SOP loading, and staff notification ; wired to the right department and shift.
04
Cross-Department Sync
Keeps reservations, housekeeping, F&B, and engineering aligned in real time ; so guest requests don't fall through the cracks.
05
Request-Driven Context Switching
Jump from a late checkout to a maintenance issue to a spa booking ; the agent reconfigures department context each time.
06
Property Knowledge Transfer
Front office, housekeeping, and engineering share one governed source of truth across every property in your portfolio.
100
Staff
25,000
Hours / Year
$1M
Saved Annually
900%
ROI