One agent, every hotel department
Zoya connects front office, reservations, housekeeping, and F&B into a single AI assistant with shared property knowledge from lobby to back of house.
Hotel departments & AI governance
Zoya. One Agent. Every Hotel Department.
Zoya standardizes front office, reservations, housekeeping, and F&B; one AI assistant, shared property knowledge, and centralized governance from lobby to back of house.
- PMS-aware guest request routing
- Cross-department sync in real time
- SOP & task automation
- Centralized property governance
Ready to see Zoya on your property?
Product tour
From guest request to resolution.
PMS-aware guest request routing
Every guest request is routed to the right department with the context of your PMS, so nothing gets lost in the handoff.
SOP and task automation
Standard operating procedures run themselves, assigning tasks, updating staff, and tracking each request to resolution.
Cross-department sync in real time
Housekeeping, engineering, and F&B stay in sync the moment a request changes, replacing the classic walkie-talkie handoff.
Commands for every team
Front office, housekeeping, spa, and back office each get purpose-built commands, all from one governed agent.
Centralized property governance
Role-based access, audit trails, and escalation paths keep AI governed across every property, with no shadow AI in your departments.
Operational context that survives shift change
24/7 operational context stays available to staff when shifts change and handoffs happen, so guests never repeat themselves.
Measurable ROI across the property
Unified operations, faster response, and hundreds of staff hours reclaimed monthly, with savings you can model before you buy.
// Explore Zoya
Navigate the product.
Filter sections or jump directly ; Watch, ROI, governance, workflows, departments, and advantages.
Watch
See Zoya in action ; a short product walkthrough of routing, departments, and governance.
ROI
Model staff savings and payback ; drag the slider to see net savings and ROI on a $100K investment.
Governance
Centralized control from portfolio to guest request ; one source of truth across properties and shifts.
Workflow
See one guest request replace the entire handoff ritual ; routing, SOPs, and team notifications.
Departments
Front office, housekeeping, F&B, spa, and more ; every department from a single AI agent.
Advantages
Hundreds of hours reclaimed monthly ; unified ops, faster response, and measurable cost savings.
zoya.sections.index 6 sections
// The Cost of Silos
The ROI Engine.
An investment of $100K in Zoya has the potential to save a recurring cost of $1M per year across your property. Drag the slider to model your staff.
100
10250500
Annual Net Savings
$900,000
ROI: 900% · 25,000 hours reclaimed annually
| ROI model | Live |
|---|---|
| Staff Across Departments | 100 |
| Hours Saved / Day (per staff) | 1 |
| Operating Days / Year | 250 |
| Hours Saved / Year (per staff) | 250 |
| Total Hours Saved (property) | 25,000 |
| Target Savings | $1,000,000 |
| Blended Labor Rate | $40/hour |
| Investment Cost | $100,000 |
| Net Savings | $900,000 |
| ROI | 900% |
// The Property Lattice
Centralized governance across every property, department, shift & guest request.
Zoya is the central nervous system for your hotel operation. Front office, housekeeping, F&B, and engineering share one AI agent and one source of truth, dive from the portfolio view down to a single guest request.
// One Agent in Action
One request replaces the entire handoff ritual.
zoya eliminates radio calls, duplicate PMS entries, manual task creation, and department silos, one AI agent routes the request, loads the SOP, and notifies the right team.
front desk · zoya
zoya route --request HK-2847
→ resolving guest request…
→ department: Housekeeping
→ room: 412 · priority: urgent
→ pms: Opera Cloud
✓ staff notified
✓ task created
✓ SOP loaded
zoya open ops
✕ call housekeeping on radio
✕ log request in separate task system
✕ look up room status in PMS manually
✕ email supervisor and wait for confirmation
✕ chase updates across three departments
ops.grandmeridian.local/dashboard
$ zoya open ops
→ loading property ops dashboard…
→ syncing PMS, tasks, and department queues
✓ dashboard ready
→ HK-2847 visible across Front Office & Housekeeping
✓ live status synced
zoya.commands
3 commands
zoya route --request HK-2847
Route a guest request to the right department
zoya open ops
Open the live property operations dashboard
zoya switch --dept housekeeping
Switch agent context to any department instantly
// Department Coverage
One agent. Every department.
Zoya automates workflows across typical hotel departments ; routing requests, loading SOPs, and keeping every team in sync from a single AI agent.
fo
Front Office
Check-ins, late checkouts, guest complaints, and VIP arrivals ; routed with full PMS context.
rs
Reservations
Booking changes, upsells, group blocks, and rate inquiries ; synced across CRS and PMS.
hk
Housekeeping
Room turns, rush cleans, amenity requests, and inspection queues ; auto-assigned and tracked.
fb
Food & Beverage
In-room dining, banquet prep, dietary notes, and outlet staffing ; coordinated with guest profiles.
sp
Spa & Wellness
Appointment booking, therapist scheduling, and treatment preferences ; linked to guest stay data.
sm
Sales & Marketing
Lead follow-ups, event proposals, and guest segmentation ; powered by unified property knowledge.
fn
Finance
Folio reviews, billing disputes, and revenue reconciliation ; with audit trails across departments.
en
Engineering
Maintenance tickets, HVAC alerts, and preventive schedules ; prioritized by guest impact.
rm
Revenue Management
Rate decisions, demand signals, and comp-set analysis ; informed by live operational data.
zoya.departments.index
9 departments
zoya route --request HK-2847
Route a guest request from front office to housekeeping with room context and SOP.
zoya switch --dept front-office
Switch the agent to front office workflows, policies, and guest communication templates.
zoya switch --dept housekeeping
Load housekeeping room queues, turn standards, and inspection checklists.
zoya switch --dept f-b
Activate F&B menus, dietary rules, and outlet service workflows.
zoya open ops
Open the live property dashboard with cross-department queues and guest context.
zoya list departments
List all configured departments, shifts, and active staff assignments for the property.
// Advantages
Hundreds of hours reclaimed. Every month.
If 100 staff across departments save 1 hour daily at $40/hour, that's 25,000 hours and $1M saved per year ; a 900% ROI on a single $100K investment in one AI agent.
01
Eliminates Manual Handoffs
No more radio calls, duplicate log entries, or chasing updates across front office, housekeeping, and engineering.
02
PMS-Aware Routing
Stop re-entering guest and room data ; Zoya reads Opera, Mews, or your PMS and routes requests with full context.
03
SOP & Task Automation
Automated task creation, SOP loading, and staff notification ; wired to the right department and shift.
04
Cross-Department Sync
Keeps reservations, housekeeping, F&B, and engineering aligned in real time ; so guest requests don't fall through the cracks.
05
Request-Driven Context Switching
Jump from a late checkout to a maintenance issue to a spa booking ; the agent reconfigures department context each time.
06
Property Knowledge Transfer
Front office, housekeeping, and engineering share one governed source of truth across every property in your portfolio.
100
Staff
25,000
Hours / Year
$1M
Saved Annually
900%
ROI
Decision support
FAQ. Questions leaders ask before they invest.
What is Zoya?
Zoya is a single AI agent that routes guest requests, SOPs, and operational context across every hotel department — front office, housekeeping, F&B, engineering, and back office.
Which hotel departments does Zoya cover?
Zoya connects front office, housekeeping, F&B, engineering, concierge, and back-office workflows with shared guest context and governed escalation paths.
Does Zoya integrate with our PMS?
Zoya is designed to integrate with property management systems and adjacent hotel stack tools. Integration scope is confirmed during the property demo and rollout planning.
How do we try the Zoya demo?
Use the Try Demo button to open the live Zoya demo at contentwing.app. To schedule a walkthrough or ask questions, email hello@seawingai.com or submit the contact form on the contact page.
Is consultancy required before deploying Zoya?
Not always. Many properties start with a demo. If you need architecture readiness, stakeholder alignment, or a fixed-scope roadmap first, our consultancy assessment path is available at /consultancy.
How is Zoya priced?
Pricing depends on property size, departments in scope, and integration requirements. We confirm scope during the property demo and provide a tailored proposal.
Property demo
Contact. Book a Zoya property demo.
See how one AI agent connects every hotel department, from guest requests to housekeeping, F&B, and back office.
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