Privacy Policy

Introduction

Sea Wing AI (“we,” “us,” or “our”) operates seawingai.com and related services, including the Zoya hotel AI product, consultancy and readiness assessments for hospitality and enterprise clients, and associated marketing and support channels. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, request a demo, book a call, subscribe to our newsletter, or engage our services.

By using our website or submitting information to us, you agree to the practices described here. If you do not agree, please do not use our services or submit personal data.

Information We Collect

We may collect the following categories of information:

Information you provide directly

• Name, email address, phone number, company name, job title, and message content when you use our contact forms, request a Zoya demo, inquire about consultancy assessments, or subscribe to our newsletter
• Scheduling details when you book a meeting through Calendly
• Correspondence you send to hello@seawingai.com or privacy@seawingai.com

Information collected automatically

• IP address, browser type, device information, referring URLs, and pages viewed
• Usage data collected through Google Analytics 4 (measurement ID G-KTHM5VD1J0), such as session duration and interaction events
• Cookies and similar technologies as described in our Cookie Policy

Consultancy and product engagement

• Business context, property or portfolio details, and technical information you share during discovery calls, assessments, or Zoya evaluations
• Notes and deliverables produced as part of paid or exploratory consultancy work, handled under separate engagement terms where applicable

We do not intentionally collect sensitive personal data through our public website forms unless you choose to include it in a message.

How We Use Your Information

We use personal information to:

• Respond to inquiries, demo requests, and consultancy assessment requests
• Schedule and conduct meetings booked via Calendly
• Deliver newsletters and product or service updates you have opted into
• Operate, maintain, and improve our website, content, and analytics
• Evaluate interest in Zoya and our consulting services
• Comply with legal obligations and protect our rights

We do not sell your personal information.

Legal Bases for Processing

Where applicable under data protection law, we process personal data based on:

• Consent , for example, newsletter subscriptions and non-essential cookies
• Contract , when processing is necessary to respond to your request or perform services you engage us for
• Legitimate interests , such as website security, analytics, and business development, balanced against your rights

Third-Party Services

We use trusted third-party providers that may process personal data on our behalf:

Service	Purpose
Calendly	Meeting scheduling and calendar coordination
Google Analytics 4 (G-KTHM5VD1J0)	Website traffic and usage measurement
Email and hosting providers	Delivering newsletters, contact form messages, and operational email

These providers operate under their own privacy policies. We encourage you to review them when you interact with embedded tools on our site.

Data Retention

We retain personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law. Inquiry and newsletter data are typically retained while the relationship is active and for a reasonable period afterward. Analytics data is retained according to Google Analytics configuration and our internal retention settings.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete personal information we hold about you
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based
• Request portability of data you provided
• Lodge a complaint with a supervisory authority

To exercise these rights, contact privacy@seawingai.com. We will respond within a reasonable timeframe.

International Data Transfers

Sea Wing AI is based in Karachi, Pakistan. If you access our services from other countries, your information may be transferred to and processed in Pakistan or in countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards where required.

Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

Children’s Privacy

Our services are directed at business professionals and organizations. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when revisions were last made. Material changes will be posted on this page.

Contact Us

For privacy-related questions or requests:

Sea Wing AI
Karachi, Pakistan
Email: privacy@seawingai.com
General inquiries: hello@seawingai.com